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From cane paddocks to coast lines and the suburbs in between, Cairns has been home for the past 27 years.
Born in Mackay to hard working parents, I am the youngest of two. We moved to Cairns when I was just three years old to be closer to family and for my Dad to pursue his dream of becoming a cane farmer.
My career in Insurance began in 2009, shortly after graduating year 12. I started in an administration role where I fell in love with getting to know people and providing the highest level of customer service. Over the past 12 years I have worked in various roles as an Insurance Broker. I hold a Diploma of Financial Services (Insurance Broking) and was awarded young professional of the year in 2017. I have gained invaluable knowledge of the unique insurance market in Far North Queensland and have made many wonderful connections along the way – colleagues, clients, insurer’s, assessors, and lifelong friends.
I am delighted to have joined the amazing team at Astute, and I look forward to getting to know you all and building on these connections in my next role as General Insurance Office Manager. I will work closely with our team to ensure we are providing the highest level of service. We hope to take the fuss and fear out of what can sometimes be a very daunting and confusing industry.
I’m a family girl at heart who outside of work, enjoys soaking up all of the goodness that this region has to offer – camping, water skiing, hiking, swimming in the ocean and entertaining with friends in our home.
Gus was incredibly helpful and went above and beyond his job requirements. My partner and I were blown away with the high level of customer service and extra assistance he gave us throughout the process making the purchase of our first home a lot less stressful. Gus was prompt, professional yet down to earth and always contactable. Dan and I have already recommended his services to friends and can’t speak highly enough of Gus.
I had no understanding of how the insurance side of Astute worked. After my first visit with Peta I was blown away with how she explained everything to me. And what I didn’t understand she was happy to take the extra time to explain them again. I felt she was very thorough and when I left I was able to think about what suited my needs to make a decision on how I wanted to proceed. Thanks Peta for advice.
Prompt efficient service from the 1st phone call to make an appointment through to the loan contract. Excellent service all round. Well informed and kept up to date throughout the process . Highly recommended. Thank you.
We have been using John since we bought our first house in 2008 and taken sound advice from him in all our finance dealing ever since; which has included, opening a business, building our second house and now purchasing an investment property. We trust the advice given to us and not understanding the finance world hugely rely on the knowledge given to us in making decisions. We thank Verena very much with her patience throughout each deal and her simple way of explaining the overwhelming fluff that the banks put on paper. Johns stickmen and drawings helped us immensely 🙂 We really feel like we have actually made some good friends when dealing with Astute.
We were recommended from friends to see Fei Chan to discuss buying investment property. He was very polite, friendly, sincere and honest. But most importantly, he has made it clearer for us on how to build our property portfolio for a better future. For that, I too highly recommend his service to others.
The staff in the Cairns office were amazing. The receptionist was the best I have ever encountered in a business and any staff that walked past us said hello. The entire office appears to be a very friendly, happy and vibrant workplace!
My husband and I went to Astute today, firstly met with Shae at the front reception and had a chat with her. It was lovely to chat with such a friendly happy lady who made us feel welcome.
We went upstairs and met with John Watts for some financial advice. We have known John Watts for over 10 years now, and truly admire his honesty and ‘no beating around the bush business eiquette’. We would highly recommend anyone requiring financial advice and/or a financial bank loan to not look any further than that of the ASTUTE team. J Thanks Astute….
