First, Tania: Quite simply, a complete, caring professional. I am not sure where on the spectrum the amount of work she did to get us into our current home falls in her professional career (mind-blowingly easy, somewhat challenging, borderline impossible…), but to us it literally meant the world. The reason we came back to her (and Astute) is because of the level of care and attention she gave us–we don’t feel like a number, an account, a bottom line, or a percentage point. I would recommend her (and go back to her for advice) again and again and again; when we found ourselves in the position to invest and/or buy again, our first thought was we needed to talk to Tania before doing literally anything else.

Building on that, Astute: Again, I would (and do) recommend them to anyone when talk of buying a home or investing comes up. Long story short, I work for a guy named Scotty Garden, and there is very little under the Earth’s sun I would not do for him; ergo I take his advice on anything as gospel. When I causally mentioned a few years back that Michelle and I were thinking of buying a house, he enthusiastically recommended we talk to John Watts at Cairns Home Loans and we did, and John gave us solid, practical advice: Save a bit more and come back to us. And we did, because he looked after us as people (again not an account). He could have talked us into buying something we couldn’t afford, or buying something we didn’t really want, or (as one local branch of an unnamed John Symond-run group told us) we were grumpily told it was “unrealistic” to think of buying a home in our position. Working in tourism/hospitality, I appreciate the personal attention, as well as helping a local business continue doing what it does well.

Sorry to gush, but Michelle and I really do hold you and your whole team in the highest regard. Thank you again, and I will [not] try to stay out of trouble.

Friendly and very knowledgeable. Made the whole process of getting our first mortgage easy and relatively stress free. Very prompt communication and excellent rates provided on our mortgage.

Excellent team, all staff were professional and friendly, will definitely use their expertise again and recommend to friends and family.

Simon Cody is a model financier… Courteous and talented…  He’s an asset to the home loan industry

After having issues with another broker and losing a settlement, we were recommended by solicitor. After speaking with Billie she was honest and open about my options. The entire process was dealt with promptly and efficiently with minimal to no stress.

I found the whole experience easy & everyone there were so lovely n friendly & also available any time to answer any questions we had.

Billie is friendly and genuine. She is knowledgeable about the products she talks about and comes across as someone who will work hard to get you the best possible deal.

Being newbies to town & the housing market, it was reassuring to have the guidance of Liam from Astute. We felt like one of his family by the extent of his efforts. His honesty, calming persona, knowledge & ability to explain the scary & unknown house buying process in our ‘speak’ was invaluable. Not to mention the fantastic custom home loan we have secured. I would highly recommend, and already have recommended, his services. Thank you again Liam and the Astute Team.

Thanks heaps for your assistance and advice with our home loan and all the extra little bits and pieces that went along with it. Will thoroughly recommend you to all we know!