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I have been part of Astute North QLD since 2007 and during this time I have learnt that people love to deal with like-minded, approachable people. Just getting things done without the fuss has proven a far better approach than the way lending is often done in bank world.
Back in the day I started my working career in sales management. This taught me the importance of customer service, building relationships and delivering the right solutions and results for my clients.
It’s these foundations that have contributed to my success in the mortgage broking industry. Over my time I believe I have delivered some great results for my clients, working as their Lending Specialist and an Advisor. I have a strong commitment to all my clients and love to meet new people from all walks of life. Whether it is sport, travel, camping or kids, there are very few people I meet with that I can’t find some common ground with and help.
I am a fully accredited ASIC licenced broker with a Certificate IV in Financial Services and a Diploma in Mortgage Finance. I also hold all the necessary individual accreditations with the Banks and the MFAA.
Being self employed is always a bit of a struggle when it comes to home loans. The amazing team at Astute made this happen for us. Their down to earth yet professional approach is very reassuring. Excellent customer service and follow up throughout the process that made it less nerve racking. Call them or pop in, make the first step and I can gguaranteethey will do their best to make it possible. A big thank you to John, Damian and the amazing Shae- Shae who could teach a few things to hospitality people. Cannot thank you enough so I recommend you to everyone in need of a loan
Astute are very professional & helpful. Would recommend these guys to anyone looking at refinancing or purchasing. Started with this team when they were in their little office, my how they have grown. Special thanks to Verena for all her help but all the staff are wonderful and great with the little ones as well J Thanks heaps.
Morene Rumble helped my partner and I get our finances in order with a personal loan to start saving for a house. I would highly recommend Morene to everyone, she’s very easy to talk to, friendly and makes you feel very comfortable with any situation.
We recently had an appointment with Astute to help us sort out our mortgage needs. From the moment we stepped into the building we were made to feel welcome. From Shae on the front desk to Damian during our appointment. Damian went above and beyond to help us with our needs, explaining things simply and offering further support. It all makes so much more sense when you have someone who knows what they’re talking about! Thank you so much.
Prompt efficient service from the 1st phone call to make an appointment through to the loan contract. Excellent service all round. Well informed and kept up to date throughout the process . Highly recommended. Thank you.
We were recommended from friends to see Fei Chan to discuss buying investment property. He was very polite, friendly, sincere and honest. But most importantly, he has made it clearer for us on how to build our property portfolio for a better future. For that, I too highly recommend his service to others.
We have been using John since we bought our first house in 2008 and taken sound advice from him in all our finance dealing ever since; which has included, opening a business, building our second house and now purchasing an investment property. We trust the advice given to us and not understanding the finance world hugely rely on the knowledge given to us in making decisions. We thank Verena very much with her patience throughout each deal and her simple way of explaining the overwhelming fluff that the banks put on paper. Johns stickmen and drawings helped us immensely 🙂 We really feel like we have actually made some good friends when dealing with Astute.
