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I grew up in beautiful Port Stephens, NSW, and moved to Cairns when I was 12. After finishing high school, I went straight into the banking industry and spent 16 years with one of the major banks. During that time, I worked across a range of roles from teller to management and everything in between . During my time I discovered my love for home lending and helping people achieve their home-buying dreams.
Over the years, I’ve found my focus shifting more toward building genuine relationships and delivering great customer service. I love being able to assist my clients — whether it’s buying their very first home or their tenth — and being a part of that journey with them.
After working with Astute professionally for many years, I knew it was a team that truly cared about its clients. Joining them felt like a natural fit, and I’m proud to be part of a supportive and experienced group that helps clients with all aspects of their financial journey — from home loans and insurance to financial planning and accounting.
I found every time I rang the office with a query the phone was answered promptly. Gus and his team stayed in contact at all times either by email or phone just to make sure I had complete understanding of the forms I was signing and the procedures they were taking to finalise the loan. I was never left wondering what happens next.
Astute are very professional & helpful. Would recommend these guys to anyone looking at refinancing or purchasing. Started with this team when they were in their little office, my how they have grown. Special thanks to Verena for all her help but all the staff are wonderful and great with the little ones as well J Thanks heaps.
Gus was incredibly helpful and went above and beyond his job requirements. My partner and I were blown away with the high level of customer service and extra assistance he gave us throughout the process making the purchase of our first home a lot less stressful. Gus was prompt, professional yet down to earth and always contactable. Dan and I have already recommended his services to friends and can’t speak highly enough of Gus.
Prompt efficient service from the 1st phone call to make an appointment through to the loan contract. Excellent service all round. Well informed and kept up to date throughout the process . Highly recommended. Thank you.
Being newbies to town & the housing market, it was reassuring to have the guidance of Liam from Astute. We felt like one of his family by the extent of his efforts. His honesty, calming persona, knowledge & ability to explain the scary & unknown house buying process in our ‘speak’ was invaluable. Not to mention the fantastic custom home loan we have secured. I would highly recommend, and already have recommended, his services. Thank you again Liam and the Astute Team.
John and the team looked after us on many fronts from mortgage, superannuation and even life insurance. We even compared rates on our new vehicle lease and Astute came through better than any bank.
These guys definitely have the XFactor
My husband and I went to Astute today, firstly met with Shae at the front reception and had a chat with her. It was lovely to chat with such a friendly happy lady who made us feel welcome.
We went upstairs and met with John Watts for some financial advice. We have known John Watts for over 10 years now, and truly admire his honesty and ‘no beating around the bush business eiquette’. We would highly recommend anyone requiring financial advice and/or a financial bank loan to not look any further than that of the ASTUTE team. J Thanks Astute….
